Business conditions
STANDARD CONDITIONS OF TRADE
These terms govern the relationship between the SELLER .............. and the BUYER ............................
Buyer – customer – company
1. Placing an order
Placing an order can be managed in the following ways:
- verbally (by phone, in person)
- in writing (e-mail, fax, regular mail)
- at the on-line shop
2. Confirming the order
An accepted order is confirmed by e-mail to your address. Hence, pay appropriate attention when filling in all the required data of the order form (correct phone number, e-mail address and postal address – street address and house number). In case your order is not confirmed to your e-mail within a few minutes after you dispatch it, something in the form is not correct – the order has not been placed or you have made a mistake in your e-mail address. In that case you can try to repeat the procedure once more or else contact us.
An electronic order is only valid if all the required data and information are filled in completely and correctly.
! After each of your orders are confirmed you will receive information by e-mail, including shipping charges and the total price!
Therefore, do not transfer any money until we contact you and send you this information.
3. Terms of payment
- payment in cash upon personal pickup of the goods
- advance bank transfer after the proforma invoice is issued
- cash payment on delivery (C.O.D.) by post or other delivery service (this is possible only for orders from the
4. Shipping
- EU countries: preferred shipping method is by DHL - usual time of delivery is within 2-5 days (maximum weight of one parcel is 30kg)
- countries outside the EU – parcels are delivered by the Czech Postal Service - usual time of delivery is within 2-5 days (maximum weight of one parcel is 30kg)
- Excessive size or weight (palettes and so on) - by the shipping company www.cargo.as
- delivery within the Czech Republic: we use the services of the Czech Postal Service
5. Shipping charges
The charges vary on account of the great variety of distances and weights of goods, hence charges are allocated for each shipment accordingly.
Here .................... you are given some examples of freight charges for informational purposes only.
For deliveries within the
6. The right of recision
In the case of sales (or the provision of services) carried out on the basis of a contract concluded via communication media (especially on-line shopping), the customer has the right of backing out of the contract not later than 14 days after accepting the shipment. In cases when the supplier fails to provide the consumer necessary information, specified as obligatory in Sec. 53 of the Civil Code, this withdrawal period is extended to three months after acceptance. If the above-mentioned information is supplied to the customer during the 3 month claim period, this period will change back to the regular 14 days from the acquisition of such information.
The customer is obliged to send the supplier their notice of withdrawal within the legal period of time, and subsequently to send the complete product at issue, in its original state with all enclosed documentation and documents, to the address of the supplier. Direct cost of the return shipping is at the expense of the customer.
The legal effect of withdrawal from the contract is the obligation of both contracting parties to return to each other all goods obtained on the basis of the contract. After the withdrawal and appropriate redelivery of goods, the seller is obliged to transfer back the amount paid by the customer, in due course and without unnecessary delay.
Contracts concluded through communication media are possible to cancel only under the terms stipulated in the Civil Code (Sec. 49, Sec. 517 (1), Sec. 597, 623 and 679).
Terms of withdrawal.
If the customer opts for withdrawal within the legal period of time, he or she must adhere to the following conditions:
The customer sends the notice of withdrawal to the seller. The notice must contain the following data: Number of the order or invoice, date of purchase, bank account number or address for sending the payment back to the customer.
The customer sends the goods to the address named in the relevant documents. The conditions of redelivery are as follows:
- the goods must not be used
- the goods must not be damaged
- the goods must be complete without missing items
- the original invoice must be attached
- the customer must return the parcel as a registered and insured consignment (the seller is not responsible for accidental loss of the shipment en route). Otherwise, the shipment will not be accepted.
In case all the conditions are met:
The seller transfers payment back to the bank account of the customer not later than 30 banking days after the delivery and manual receipt of goods.
The amount of refund will be reduced by the amount of the supplier´s costs related to delivery of the goods to the customer (e.g. shipping fee, etc.)
In case all the above-mentioned conditions are NOT fulfilled:
The seller will contact the customer in order to settle the terms of withdrawal from the contract. If mutually acceptable terms are not negotiated, the seller will not respect the customer´s notice of withdrawal and will send back the goods returned by the customer, at the buyer's expense.
7. FINAL PROVISIONS
When placing an on-line order, the customer implicitly accepts as valid all standard conditions of trade on the date of placing the order on the web site, as well as quoted prices of the ordered items, including packaging and shipping fees, unless agreed to and specified otherwise in an individual case. By placing an order, the customer is irrevocably bound to the contract.
Both parties to that contract, according to the provisions of Sec. 262 (1) of the Commercial Code, agree that their rights and duties are governed by the provisions of the Commercial Code, as stipulated in Sec. 409 and following.
The buyer is obliged to unpack and check the shipment upon receipt because of insurance procedures. All shipments are covered by damage insurance.
Goods on order are dispatched within 2 to 5 days (according to the amount of orders) following the day our account is credited with the invoiced amount of money, except in cases where a special settlement has been arranged with the customer (e.g. renovation of components, goods out of stock, etc.)
